ZK Homes

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Industry : Real Estate
Using a solution like Fonality to automate and stramline our company’s communications has been a big help. We love the product.
- Lee Zieben
Owner
About the Customer

ZK Homes, L.P. builds and develops high-quality, award-winning, and environmentally conscious residential communities in Bellaire, Houston, and Sugar Land, Texas. Their efforts have culminated in the creation of multiple residential communities with a cumulative value of $95,000,000.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Provide a quick, plug and play solution that doesn’t disrupt business
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 14 employees
• Saved ZK Homes approximately $3,500 a year compared to a traditional phone system
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing