Amazing Gates of America

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Industry : Retail
Fonality has helped to keep our business on the cutting edge when it comes to technology. It has enabled our business to be more cohesive.
- David Sandoval
Manager
About the Customer

Amazing Gates of America sells driveway gates, garden gates and automation for gates throughout the US and Canada. They have a highly visable business via the web at www.amazinggates.com.

Challenges:

• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Find a phone system that could grow with their business

The Solution:

• Call Center Edition for 23 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing