Budsgunshop.com

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Industry : Retail
With solutions like Fonality I am sure glad I don’t own any Cisco stock.
- Timothy Milberger
Information Services
About the Customer

Budsgunshop.com offers the lowest possible prices on thousands of new and used guns and gun accessories.

Challenges:

• Provide a business phone system that is flexible and easy to install and manage
• Expand feature set without large investment in current CISCO PBX that maxed out at 16 phones
• Provide insight to call analytics
• Provide an easy to use call routing solution

The Solution:

• Call Center Edition for 23 employees
• Saved $50,000 on a comparable CISCO PBX
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing