BuildASign

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Industry : Retail
We can now effectively take calls from our customers. Fonality provides our customer service reps an easy way to see who’s calling and who’s on hold.
- Jerry Sun
Director of Technology
About the Customer

BuildASign makes it simple for anyone to quickly and easily create high quality, custom signage. BuildASign’s customers run the gamut from sole proprietors, mom-and-pop businesses, and non-profit organizations to franchises and major corporations in virtually every industry.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Provide insight to call analytics
• Improve departmental and customer communications
• Find a phone solution that could grow with their business
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 50 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing