Dataworks Inc.

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Industry : Retail
We are now able to spread out our support to different timezones.
- Michael David Garcia
Customer Support
About the Customer

Since 1986, DataWorks, Inc. has developed and supported back office inventory control software systems for retail, hospitality and entertainment customers. Specialty retailers and mid-market theme parks, casinos, museums, stadiums, resorts, hospitals, and zoos use DataWorks back office software to manage their stores, restaurants and warehouses.

Challenges:

• Provide insight to call analytics
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 16 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing