Norton Supply

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Industry : Retail
Your product rocks!
- Bill Mark
President
About the Customer

Norton Supply is a family owned and operates wholesale supplier of laundry and dry cleaning products.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve departmental and customer communications
• Improve customer response times, especially sales inquiries
• Stay ahead of the competition by making customer contact a priority
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 13 employees • Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers • Voicemail • Voicemail to Email • Unlimited Extensions can be created with just a click of a mouse • Call Forwarding assures employees they’ll never miss a call • FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office • Unlimited Call Queues • Skills Based Routing