Olan Mills

download pdf
Industry : Retail
Fonality provides better reporting for our help desk.
- Galen Smith
Director of IT Operations
About the Customer

Olan Mills makes high-quality, affordable portraits available to families everywhere through traditional studio sites in the u.s. and convenient retail locations throughout the U.S.

Challenges:
  • Provide a business phone system that is flexible and easy to install and manage
  • Project a professional sound and feel to customers calling in
  • Provide insight to call analytics
  • Improve help desk performance by routing calls to more skilled representatives
The Solution:
  • Call center edition for 12 employees
  • Auto attendant, name directory & Music on Hold project professional look and sound to callers
  • Voicemail
  • Voicemail to email
  • Unlimited Extensions can be created with just a click of a mouse
  • Call forwarding assures employees they’ll never miss a call
  • FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
  • Unlimited call Queues
  • Skills Based Routing