Edge Web Hosting

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Industry : Technology
Fonality made it more affordable to scale out a call center environment.
- Michael Jordan
Director of Network Operations
About the Customer

Edge Web Hosting is a web hosting company focusing on managed services for ColdFusion, .Net, ASP, and Linux.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Provide a business phone solution that is flexible and easy to install and manage
• Improve departmental and customer communications

The Solution:

• Call Center Edition for 21 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing