iResQ

download pdf
Industry : Technology
With Fonality’s phone system in place, we are able to streamline the customer experience to provide the best service possible. Speed and accessibility are key components to our business, Fonality helps us to achieve this with little time and effort, whi
- Keith Melendez
Webmaster
About the Customer

iResQ is an Internet-based company founded in 1994 and located in Olathe, Kansas. iResQ diagnoses and repairs a wide range of Apple products from desktop computers to the iPod and iPhone. Recently, the company began offering repair services for the Sony PSP. iResQ also sells accessories and parts in addition to its repair and upgrade services.

Challenges:

• Provide a business phone system that is flexible and easy to install and manage
• Provide customizable voice prompts and call menus to meet current sales objectives
• Strengthen customer relationship by increasing response times

The Solution:

• Call Center Edition for 21 employees
• Voice Prompts and Call Menus allow iResQ to change messaging to match current company news or directives
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing