Rapid Filing Services, LLC

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Industry : Technology
PBXtra is the ideal solution for a small business looking to run a call center.
- Bhupinder Singh
DIrector of Operations
About the Customer

Rapid Filing Service, LLC and RapidTax.com are a dynamic team of tax professionals who are committed to providing a premium service at a competitive price. Based on very simple questions, their tax calculation algorithm goes deep into the complicated structure of the IRS tax code and figures out customers maximum refund.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Stay ahead of the competition by making customer contact a priority
• Find a phone solution that could grow with their business
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 11 employees
• Saved Rapid Filing Services, LLC approximately $10,000 compared to traditional phone systems
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing