RPE

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Industry : Technology
Don’t be scared, PBXtra really is what Fonality claims it is with a feature set and price that can’t be matched.
- Matt Moore
IT Director
About the Customer

RPE offers IT consulting services in the retail sector. Additionally, they offer SaaS, hosting and managed services for retailers.

Challenges:

• Provide a business phone system that is flexible and easy to install and manage
• Connect remote employees to the main phone system
• Improve customer response time, especially sales inquiries

The Solution:

• PBXtra Call Center Edition for 32 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing