SmartCo Services LLC

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Industry : Technology
Fonality’s PBXtra allows us to look like a big company but react like a small one, providing excellent customer support.
- Bryan Klugh
President & CEO
About the Customer

SmartCo Services LLC provides a web based inventory planning service for automotive dealers across 50 states. The PartsEye innovative web based inventory planning and management system works with each dealer’s parts department. It utilizes current and past parts sales as well as lost sales and a variety of other measurements to forecast sales for each dealer based on individual dealer and broader regional and national demand using the exclusive SmartCast methodology.

Challenges:

• Connect remote employees to the main phone system
• Project a professional sound and feel to customers calling in
• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and manage
• Find an affordable solution that didn’t require a capital expense or a large initial investment

The Solution:

• Professional Edition for 27 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all aspects of phone system remotely or a user panel for individuals allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Conference Bridges