Software Advice

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Industry : Technology
The phone IS our business. We can’t afford poor quality connections or downtime. Fonality has delivered the reliability we need while giving us access to “big company” call center features at a reasonable cost.
- Don Fornes
Chief Executive Officer
About the Customer

Software Advice is a lead generation firm for software companies that provides free consultations for software buyers, and then matches them up with the right software vendors.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Increase call capacity and reduce the amount of dropped calls

The Solution:

• Call Center Edition for 13 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing