FDI

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Industry : Telecommunications Services
Moving to Fonality’s integrated system was like moving from back roads to the interstate. We will never go back to an old fashioned telecom system.
- Mike Randolph
Vice President
About the Customer

FDI is a network marketing company offering Voice activated VoIP, Mobile, and hands-free services across all 50 states.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Provide a business phone solution that is flexible and easy to install and manage
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 15 employees
• Saved FDI approximately $3,000 a month compared to traditional phone systems
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing