Fine Point

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Industry : Telecommunications Services
Fonality has made our telecommunications simple. We are a small company, with big business where everyone wears multiple hats. Fonality fits in to the architecture allowing us ease of use and flexibility without having to hire someone.
- Bob Carrick
Director of Broadband Products
About the Customer

Fine Point’s solutions enable remote device management for both mobile and wireline services through a single graphical user interface (GUI). They automate provisioning, activation and customer service; and they provide visibility to the subscribers actual experience in real time for better management and superior customer support at a lower cost.

Challenges:

• Move from an expensive, traditional PBX system
• Connect offices worldwide to company headquarters and improve employee communication
• Provide an easy to manage solution since multiple employees maintain and support system

The Solution:

• Professional Edition for 32 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office