Laser Transit, Ltd.

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Industry : Transportation Services
Fonality gives us the ability to offer voice-mail to our customers and direct access to our employees.
- Jennifer Patterson
IT Manager
About the Customer

Laser Transit, Ltd. is a 3rd party logistics provider, giving customers the ability to hand off their transportation, warehousing and order fulfillments to a responsible and efficient company.

Challenges:

• Improve departmental and customer communications
• Stay ahead of the competition by making customer contact a priority
• Project a professional sound and feel to customers calling in
• Provide a business phone solution that is flexible and easy to install and manage
• Find a phone solution that could grow with their business

The Solution:

• Standard Edition for 12 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all aspects of phone system remotely or a user panel for individuals allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters