trixbox Enterprise Edition

trixbox Pro Enterprise Edition is a hybrid-hosted PBX solution that contains all of the features of Fonality trixboxPro Standard Edition, but adds advanced functionality for more sophisticated communications needs. Fonality trixboxPro Enterprise Edition comes with multiple auto-attendants, 3 conference bridges, paging and intercom, and FindMe® with Boomerang® Mobile Integration.

Enterprise Edition is recommended for growing companies with more sophisticated communication needs. If you feel you need a less complex solution, Fonality's trixboxPro Standard Edition offers a more affordable option.

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Features

>> Conference Bridges
Conference bridges were once thought to be unaffordable; now trixboxPro Professional comes preconfigured with 3 conference bridges, and Call Center Edition with 5! Each bridge supports an unlimited number of internal participants and as many external participants as you have phone lines.

>> Multi Attendants
Your business may have several numbers for different departments. With trixboxPro’s multiple Auto-Attendants, you can direct calls to a different call menu based on the inbound number.

>> Extension Groups
Your organisation may not be flat — meaning that some employees have responsibilities that others do not. Well, your trixboxPro understands this too. Our new "groups" system allows you to build extension groups and then assign permissions to those groups.

>> FindMe Technology
Allow callers to find you wherever you are: on your cell phone, at home, or at a branch office, based on rules you create. Make FindMe work for you with various features such as a scheduler, simultaneous ringing, and privileged lists. Our new FindMe feature is even smart enough to sense when you have walked away from your desk and ring you on your cell phone (requires HUD).

>> Paging / Zone Paging
Want to send a page to the whole company or just a certain set of employees? Simply build a "group," assign that group an extension number and begin paging them! Note: Cisco phones cannot receive pages.

>> Intercom / Zone Intercom
Many companies offer Intercom, but do you know any others that offer Zone Intercom? Now with trixboxPro you can dial a zone and have an ad-hoc conference with everyone in that zone! Note: Cisco phones cannot receive pages.

>> Voicemail Groups
Want to send a voice message to multiple people? Use our Voicemail Group feature to easily build groups of people. Then just dial the number of your group and leave a message. Seconds later everyone in the group gets a new voicemail!

>> Advanced Call-Forwarding
With a few clicks of the mouse you can forward an extension to another extension, a cell phone, or even to another part of your Auto-attendant. This let’s you build creative IVR trees to meet the needs of your business.

>> Powerful Reporting (.csv)
From the trixboxPro Web Admin Panel, you can view real-time call logs for all extensions with powerful search and filter parameters.

>> IVR Authentication
With a click of the mouse, you can password protect any part of your Auto-Attendant. Use this feature to protect your Conference Bridge or your priority queues.

>> SMS/Pager Voicemail Notify
This feature gives you the ability to enter an SMS or pager email address in order to receive voicemail notifications on that device. These notifications are short in length and do not include the actual audio attachments. This feature can be used in conjunction with our Voicemail-to-Email feature. This means you can receive similtaneous email alerts (including optional audio attachments) to one email address and SMS/pager notifications to another address.

>> Scheduler and Night Mode
Have a small office that opens when your first employee arrives and closes when your last employee leaves? Night mode is a feature for companies that want to “turn on” their phone system in the morning and put it to night mode at the end of the day with a few key presses.

>> Unlimited Extensions
Create unlimited extensions with just a few clicks of the mouse! Each extension can be customized differently with dozens of options such as: Personal inbound number (DID), Outbound CallerID, Privacy settings, Spell-by-name directory, Voicemail settings and much more.

>> Voicemail-to-Email
Receive your voicemails as emails! Your trixboxPro comes preconfigured to send each employee an email notifying them of new voicemail messages. Or, users can customize their extension to attach the actual voicemail (as a .wav) to the email. No POP3, SMTP, IMAP, or Exchange configuration required!

>> Operator Panel (w/ BLF)
When trixboxPro is used with HUD (purchased separately), your organization can have a full-featured operator panel with enhanced busy-lamping (BLF). HUD gives each employee an unlimited on-hold area and an unlimited parking area. Use the mouse to drag-and-drop calls!

>> Music-on-Hold
Music On Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel. trixboxPro Standard Edition comes with 2 playlists, giving you the ability to play different audio tracks for calls coming into different departments or queues. Use MOH creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your support team.

>> Custom CTI (AGI)
On the surface, trixboxPro is the world’s easiest-to-use enterprise PBX. Under the hood, trixboxPro can do all sorts of custom tasks such as database dips, CTI integration, Internet look-ups (RSS feeds), text-to-speech, and more.

>> Spell By Name Directory
trixboxPro comes preconfigured with a professional "spell-by-last-name" directory. Callers are simply prompted to "spell the first three letters of the party’s first or last name" and then automatically connected to the requested extension. Don’t want to be in the Name Directory? No problem. The trixboxPro administrator can easily exclude specific extensions.

>> VoIP Ready
trixboxPro comes VoIP ready — with a couple of clicks of the mouse you can connect trixboxPro to an unlimited number of VoIP Providers (SIP or IAX). If you’re not yet ready to take the VoIP plunge, no problem! With trixboxPro, you can keep regular calls going out over POTS / PSTN and and only use VoIP for your your inter-office, intra-office, and international calls. You can save thousands in phone bills with VoIP.

Looking for even more features? trixboxPro Call Centre Edition offers a range of extra features, such as:

>> Skills-Based Routing
Assign each agent a priority, and your queue will distribute calls to them accordingly. This means you can pass more leads to your star closer, or pass fewer leads to your underperformers. trixboxPro has an additional layer of prioritization based on agent order. This means you can have similarly skilled agents who receive calls in an ordered round-robin fashion.

>> Full Featured A.C.D. A.C.D. (Automatic Call Distribution) allows you to route incoming calls to your users/agents in many different ways to facilitate your business needs:

• Ring all — 1st to pickup gets the call.
• Ring one person at a time in order.
• Ring in order, with memory.
• Ring least recently called.
• Ring user with the fewest calls.
• Ring a random person.

>> Unlimited Call Queues Each queue comes with a variety of options:

• Personalised audio announcements give your queue a professional sound.
• User/agent priorities for more effective call routing.
• Hold time limits so callers do not remain in your queue for extended periods of time.
• Length of time after fielding a call before the same agent is called again.

>> Agent Call Recording Choose an agent, and select how many of their calls you want to record. trixboxPro will then record this specified number of calls and automatically stop recording when the limit is reached. Call recordings capture agent name, agent extension, date, time, Caller-ID, DNIS and file size. Using our web-based interface, you can then listen to calls right from your computer speakers, or download them to your local drive.

>> and much more!