Introducing trixbox Unified Agent Edition (UAE)

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Ever wonder how you could "unify" your call center and your CRM, without paying a million dollars to Oracle or a horde of consultants? Well, I would like to take this opportunity to introduce to you trixbox Unified Agent Edition (UAE).

UAE connects trixbox with the market leader in CRM, Salesforce.com.

Change the way you do business

• You will gain immediate efficiencies in how you deal with customers.
• You will gain immediate productivity gains from your agents.
• You will gain unparalleled visibility to all interactions between employees and customers.

What will UAE do for you?

• Click to Call (Initiate a call with just one click)
• Improved Screen Pops (See specific knowledge about the caller)
• Deal Size ($) Alert (Know what a phone call is worth before answering it)
• Account Ownership Routing (Make sure incoming calls go to account owners)
• UAE's Deal-Size ($) Alert feature

UAE Improves Management Reporting:

• Automated Call Logging (Get a complete history of every call to your customers)
• Voice Recording Integration (Linked call recordings right into your CRM)
• Lead Management Reporting (How quickly are you calling back your leads?)
• Agent Activity Reporting (Stack rank agents for productivity, hiring, and firing)
  UAE's Automated Call Logging

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