- Why Fonality
- Why Fonality
In the highly competitive insurance marketplace, why not make stellar customer service your main differentiator? Fonality’s communications solutions can help your agency boost productivity, deliver superior customer experience and enhance efficiencies, even as it saves you money.
"Fonality has been a fantastic partner to my growing business. With several locations, I needed a system that I could tailor to meet our specific needs and Fonality answered it.” - John A Larson III, American Insurance Agencies, LLC.
Here are some great stories about how Fonality has had an impact on a few of our insurance industry clients.
Our team has a great deal of experience working with insurance agancies. Let us help you determine if Fonality is a good fit for yours.
Increase Agent Productivity: View real-time status of all your agents whether they’re in the office or on the road. Generate call reports to monitor important metrics like number of outbound calls made, and call duration. Record customer calls on the fly for training purposes to enhance sales skills and improve customer service.
Collaborate More Effectively: Fonality’s Heads Up Display connects your phone, desktop, and other important business applications into one single easy-to-use dashboard. Agents can make calls, schedule meetings, check voicemail, send faxes, chat with colleagues, and more from a single computer screen.
Improve Customer Service: Don’t keep customers on hold while you search for their records, retrieve files from your CRM fast. Enhanced voicemail functions like voicemail to email means you can return calls faster or route them to the appropriate agent for prompt attention.
Stay Connected, Wherever You Are: Using Find Me/Follow Me to forward your office calls to your cell phone, home, or any number you prefer. On the road? HUD Mobile gives you all the features of Heads Up Display on your smartphone or tablet.
Cut Costs, Not Features: Many advanced features come standard with our phone service so you reduce overhead costs and increase communication, collaboration and efficiency.
Effortless Company-Wide Chat: Send time-saving instant messages securely with anyone in the company to answer questions or resolve customer issues.