- Why Fonality
- Why Fonality
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Drag and Drop Call Handling – Quickly and easily put a call on hold or transfer calls to any extension or voicemail box with the click of a mouse.
Voicemail Management & Transcription – Access voicemail via phone, email, SMS or the desktop. Manage, store, and even read your voicemail messages.
Personalized Call Routing – With Find Me/Follow Me, you’ll never miss another important call. Set your own rules to ring multiple devices or external numbers simultaneously, and create privileged rules for VIP callers.
Built-in Presence and Chat – See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.
Click-to-Dial – A browser-based plug-in for web browsers that turns phone numbers on a webpage into hyperlinks that when clicked on, dials that phone number on your Fonality telephone.
Mobile Device Integration – Make and receive calls from your mobile device using your business phone number.
Offsite Desk Phone and Softphone Support – Our phone solutions allow you to work from anywhere using a modern desk phone connected through any broad-band Internet connection, or use a softphone and a computer headset.
Multiple Location Integration – Create a consistent, seamless caller experience between multiple locations or branch offices.
Flexible Auto-Attendant – Help your customers get to the right person quickly with flexible menu selection and routing.
Web-Based Administration Panel – Add users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.
Easy Reporting – Access call records and history to ensure optimal staffing and review employee performance. Get a visual representation of queue status to ensure excellent service.
Emergency Management and Recovery – When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.