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Business Phone System Features

Fonality's Unified Communications

 
A Fonality business phone system comes combined with our unified communications platform which means you’ll get so much more than just dial tone, you’ll get a complete business communication solution. Customers choose us because Fonality empowers you to choose – and even change – how you deploy your phone system based on your evolving business needs. 
 
Our Fonality hybrid PBX solution leaves behind the complexities of traditional on-premise solutions and high capital costs, limited features, and inflexibility of being locked down by traditional PBX providers or telecom contracts. Plus, our cloud-based admin tools and collaboration software deliver you the best enterprise voice service in the market.

With our enterprise business voice solution, you’ll get features including:

Check Mark - NetFortris Blue.png  Integrated Call Management and Collaboration

Check Mark - NetFortris Blue.png Distributed Worker Support

Check Mark - NetFortris Blue.png Trouble-Free Administration

Check Mark - NetFortris Blue.png And Much More!
 

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Integrated Call Management

Integrated Call Management and Collaboration

Drag and Drop Call Handling – Quickly and easily put a call on hold or transfer calls to any extension or voicemail box with the click of a mouse.

Voicemail Management & Transcription – Access voicemail via phone, email, SMS or the desktop.  Manage, store, and even read your voicemail messages.

Personalized Call Routing – With Find Me/Follow Me, you’ll never miss another important call. Set your own rules to ring multiple devices or external numbers simultaneously, and create privileged rules for VIP callers.

Built-in Presence and Chat – See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.

Click-to-Dial – A browser-based plug-in for web browsers that turns phone numbers on a webpage into hyperlinks that when clicked on, dials that phone number on your Fonality telephone.


 

Distributed Worker Support

Business Phone Solutions from Fonality - Integrated Call Management

Mobile Device Integration – Make and receive calls from your mobile device using your business phone number.

Offsite Desk Phone and Softphone Support – Our phone solutions allow you to work from anywhere using a modern desk phone connected through any broad-band Internet connection, or use a softphone and a computer headset.

Multiple Location Integration – Create a consistent, seamless caller experience between multiple locations or branch offices.


 


 

Trouble-free business phone solutionsTrouble-Free Administration

Flexible Auto-Attendant – Help your customers get to the right person quickly with flexible menu selection and routing.

Web-Based Administration Panel – Add users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.

Easy Reporting – Access call records and history to ensure optimal staffing and review employee performance. Get a visual representation of queue status to ensure excellent service.

Emergency Management and Recovery – When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.