This quick guide shows you how to add an IVR holiday schedule for your business.
The two basic power connections for IP phones consist of either a manufacturer supplied A/C power supply, or Power Over Ethernet (PoE) cabling from a PoE capable switch.
Fonality has two different versions of Software Phones that you can use based on which Fonality product you are using. Select the Fonality product on the right, and we will get you to the downloadable softphone that is right for you.
Connect/Connect+ Softphone Download or Trixbox Softphone Download
Windows Compatible Softphone Installer
Mac OS X
Reboot loops occur primarily with Polycom IP Phones. There are a few reasons of why these devices get stuck in a reboot loop. Usually this indicates that the phone may have lost it's configuration files. The first step is to verify the boot server settings on the phone to grab files from Fonality or your local phone server.
Which Type Of Service Do You Use From Fonality?
Each extension has their own voicemail box which can be configured either by the administrator of the server and/or the owner of that particular extension. Click here to read the knowledge base article for advance Voicemail features and settings.
HUD offers many features that you may not want all of your users to utilize. Features such as being able to log other users in and out of queues, listening to other users calls or broadcast announcements to the queues.
When HUD is installing, you have the option to install Outlook Integration. Outlook integration allows HUD to match an incoming call with a contact within Outlook and will display that name on your HUD display. Outlook integration also allows you to right click a contact and call them right from Outlook.
Caller-ID can be configured either Globally or per Extension.
HINT: You can enter any phone number in the Extension box! Use your cell phone, your home phone, someone else's phone - any number that can be called can be used!
For virtual extensions with no phone attached, or extensions other than your own: