I would like to thank both Fonality and HiTech solutions for the excellent service they have provided us over the past few years. I know that whenever we had any issues we simply needed to contact HiTech and they were more than willing to provide support until we had our fault resolved. Now during the time we have been using the Fonality Trixbox we barely had any faults worth mentioning as the faults were caused by inexperienced people making changes to the settings. HighTech were always able to either provide support via email, phone, or in worst case remote assistance via TeamViewer.
For the times we needed to make changes to the system, i.e. adding new team members the web interface for Trixbox was easy enough to follow and made it easy for us to expand as needed. Having the HUD desktop app also made it very useful for the team to take calls from clients as they knew who they were talking too before the client need to say who called.
- Llewellyn Pieterse, IT Power