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    Phone System Buying Guide

    phone system buying guide

    You probably don't buy a new business phone system every day. In fact, the average business looks for a new phone system only about once every seven years. Few business owners or managers become experts at researching, choosing, buying and installing phone systems. That's where we come in. With more than 27,000 installations completed, we know a lot about the experience.

    This buying guide lays out the decision-making steps most of our customer go through when deciding which phone system is right for them.

    We're Here to Help

    Our experts are happy to be your personal guide as you explore your phone system choices.

    Getting Started 

    7 trends reshaping business communications

    Choosing your next business phone system may seem like a daunting task, after all, your phone system is your business communication lifeline. The process is important, but it doesn't have to be difficult.  Here are a few good resources to help as you get started.

    • Business Drivers - People don't change phone systems for no reason. There's probably an event or business need that is driving your search. This page talks about the common reasons businesses change phone solutions and ways Fonality can help with your specific event or challenge. 
    • Phone System Features - Many buyers have a set of specific feature requirements, like automated attendants, ring groups and voicemail.  This detailed list will help you place a check mark next to your required features. It's also a great place to start if you haven't yet thought about exactly what your system will need to do.
    • Beyond Talk - Sure, you need ringing phones, but this page helps explain everything else that your phone system can be. Check out everything from web-based collaboration to video and mobility support.


    Deployment Options

    You have a choice about how you would like your phone system deployed. Some people choose the simplicity and convienece that come with a cloud-based hosted solution. Others prefer more direct control and redundant connectivity, which are available when a phone system is deployed on-site. These resources will help you as you evaluate which makes the most sense for your business.

    • How It Works - This page describes the components of a business phone system and how they come together to deliver the features and connectivity you need.
    • Deployment Details - Here we explore all of the ways your Fonality solution can be deployed from fully managed in the cloud to software on you own servers.
    • Handsets and other equipment - You're probably going to want handsets. Check out this list of available handsets, conference stations, cordless headsets, and servers.

    Vendor Selection

    Schedule a call

    When you choose a vendor for your business phone system, you establish an important partnership.It's kind of a big deal, so you want to consider your options carefully. We have some resources to help.

    • Customers - One key to selecting the right phone system vendor is making sure they have customers like you and that those customers are getting a great experience.  Have a look at what ours have to say.
    • FAQs - Most buyers have a lot of questions about our solution and our company.  We've answered many of them.  (We're also standing by to answer more.)

    Support and Implementation

    As important as the features of your new communications solution, are the support and implementation services.  
    • Smart Start - Fonality offers our Smart Start installation service to all new customers. Learn more about how easy implementing a phone solution can be.
    • True Story - Read what the Philadelphia 76ers VP of Fan Experience and Ticket Operations had to say about their implementation experience.


    You want to know what it's going to cost you.
    • Request a Quote - Collaborate with one of our phone system experts so we can get the information needed to price your solution. 

    We hope you've found this buying guide helpful.  If it didn't cover everything you want to know, just let us know.