Fonality Blog | VoIP, Unified Communications, and Business Tips

#1 priority with business phone systems? Call quality

Posted by Australia Fonality

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Poor call quality means poor employee and customer experience.

No one likes to have a choppy phone call - especially in a business setting. A dropped call, or one that cuts in and out, can make your company seem unprofessional, even if the technical difficulties aren't your fault. For that reason, call quality is hugely important, whether it's from your business phone system or an online service.

Let's look at the impacts that a bad quality VoIP service can have on your organisation's success, both internally and externally.

Two main reasons poor call quality can hurt your business

Poor call quality might seem like just another nuisance to deal with during the day, but its repercussions can actually be far-reaching. Why?

There's a reason the customer or client is calling and not emailing - they want to speak to someone clearly and efficiently.

1. It can cause internal miscommunications

A call being dropped, or the quality not being good enough to properly understand what the other person is saying could both cause internal communication issues. In order to successfully drive business growth, colleagues need to be able to contact one another - this is especially true for businesses that have remote or travelling workers.

With a good quality call, employees are able to communicate more effectively with one another, thus improving business connectivity and lowering the risk of a misunderstanding that could harm the company.

2. It can have a negative impact on customer experience

As mentioned earlier, scratchy or choppy phone calls don't look good from the customer's end. There's a reason the customer or client is calling and not emailing - they want to speak to someone clearly and efficiently. Poor call quality negates the usefulness of a business phone system, and this could negatively impact the customer's view of your company.

Of course, there might be external factors that you can't control on the customer's end affecting the call - it still makes sense to ensure you have the best system in place to keep call quality as high as possible.

Customers and employees are more connected when call quality is good.Customers and employees are more connected when call quality is good.

How can Fonality help?

At Fonality, we have a range of different solutions designed to make your business more connected, both internally and to your customers. Our Heads Up Display and VoIP services are specifically engineered to keep call quality high, allow for simplified conference calling and transcribe conversations - just in case you need to hear them again.

For more information about how our solutions can help you, please reach out to a representative today.