Fonality Blog | VoIP, Unified Communications, and Business Tips

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Are your communication systems prepared for the unexpected?

Don't panic, the world's not about to end. That being said, operational resilience is a key factor for any business looking to prepare for the unexpected.

The ability to adapt and react to change is an important but sometimes overlooked part of business. Continuity of operation is key, so when lightning strikes, getting back on your feet as quickly as possible is critical.

Thanks to cloud computing technology, unified communication platforms like Fonality's Heads Up Display (HUD) afford companies both large and small the opportunity to remain active and productive during times of emergency, reducing the impact disasters have on overall operation. 

The ability to overcome and adapt to change is critical for business.The ability to overcome obstacles is critical in an emergency.

Businesses need to be resilient

Communication channels are the backbone of many business, yet we often overlook how fragile they can be during an emergency, especially when it comes to the storage and access of data. For example, the loss of a server for any length of time can spell disaster for things like email, video conferencing and VoIP.

According to the Institute for Business and Home Safety, 25 per cent of businesses don't reopen after a natural disaster. While many companies have a disaster recovery plan, rather than focusing on preparing for specific threats, the ability to cope with any change is paramount for long-term stability. By hosting data in the cloud, your information isn't subject to the same factors that can put other businesses at risk. Once things return to normal, you have the assurance that you can pick up where you left off.

Emergencies, productivity and the safety of employees

Employee safety is of the utmost importance during any emergency. Often it's safer for employees to remain at home in such instances, but depending on your business, doing so might come at the cost of productivity. 

According to the Institute for Business and Home Safety, 25 per cent of businesses don't reopen after a natural disaster.

By using hosted PBX, employees can stay in touch and work remotely for extended periods of time. Even if your base of operation is inaccessible, your data isn't. With unified communications hosted online, your employees have all the tools they need to do their job wherever there is internet access. Suddenly, your business has the flexibility to adapt where and when your employees work, should something strike out of the blue.

At Fonality, we aim to provide businesses big and small the ability to adapt to change (both the expected and unexpected kind). To find out more about how our unified communications can improve resilience, get in touch with our team today.