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    Patagonia

    Contact Centre Enhances Quality of Customer Service

    Patagonia Clothing

    Patagonia is an outdoor clothing and gear designer that relied on a private branch exchange system to handle calls in its Japanese contact centre.

    Like most retail companies, Patagonia prides itself on offering customers excellent customer service. However, the limitations of an old phone system resulted in many inabilities, such as:

    • Quickly adding lines when additional representatives were brought on board
    • Monitoring and recording calls for managers to evaluate and train
    • Automating data calculation to improve resource efficiency 

    The Solution

    By investing in Fonality's hybrid-hosted phone system, Patagonia was able to improve the quality of their customer service and set up a an effective disaster recovery plan. See the details by downloading the case study. 

    View the Patagonia Case Study

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