Fonality Blog | VoIP, Unified Communications, and Business Tips

How to leverage communication technology over Christmas

Posted by Australia Fonality

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Don't let Christmas keep you from getting in touch.

While Christmas is an exciting time for many business owners, it poses a unique challenge for keeping up to date and connected with clients.

Summer holidays often means putting a pause on communication, as workers and clients alike take off over the break. However, coping with the holiday period doesn't have to mean taking a hit to productivity as you wait by the phone. By taking advantage of unified communications, you might hardly notice the change.

Christmas can often leave us waiting by the phone.Christmas can often leave us waiting by the phone.

Keeping everyone on the same page

Juggling personnel is one of the big struggles when working with a small team. Communication is vital, but verbal conversations can be forgotten, and emails can get lost in inboxes. When a client makes a call, you want whoever picks it up to be up to date and on the same page as the person before.

Christmas compounds this problem by all but assuring either clients or employees will be away for a significant period of time and out of touch. Without strategies in place to counter this, it can set 2017 off to a rocky start. By utilising Fonality's Heads Up Display (HUD), all your post-Christmas communications are securely stored and waiting, ready for someone to jump on the conversation. When employees do come back from their two weeks off, they'll waste no time getting back into the swing of things.

Over 40 per cent of business owners weren't able to take a vacation because they needed to be available at all times.

Why business owners need unified communications

Running a business is a rewarding experience, but unfortunately many owners forget to take time off. Xero's 2015 Xero In on Summer survey found that almost a quarter of Australian small-business owners haven't taken a holiday in two years. 

Christmas might be a "make or break" time of year, but a healthy work/life balance is important, too. So why do so many business owners feel unable to take a break? According to the survey, over 40 per cent of owners weren't able to take a vacation because they needed to be available at all times to make decisions.

In todays technology age, availability no longer has to mean physical presence. With the likes of cloud services and VoIP, businesses can communicate on opposite ends of the world, as if they were standing next to each other. All that's needed is an internet connection.

To find out more about how unified communications can sail you through the Christmas season, get in touch with Fonality today.