Fonality Hosted Private Branch Exchange (PBX) System
No matter the size or location, Fonality can simplify the way you manage your business phone solution.
You might have heard terms like "Hosted PBX", "Cloud PBX" or "Virtual PBX" when shopping around for the right phone system solution for your business. There's really not much difference. To put it simply, Fonality's Connect and Connect+ phone solutions give you all the features the big guys have without worrying about installing and maintaining an actual PBX box at your business location. Instead, we host your phone service on our servers using your internet connection and provide you desk phones. Fonality provides an affordable monthly price without all the headaches of owning, installing and managing complicated hardware and software, which makes for a winning combination. It's time to modernise.
Top 6 Reasons Customers Choose Fonality's Hosted PBX Service
① Easy-to-Use Advanced Features
Fonality offers advanced features for office phones, such as multiple auto attendants and call recording. We also provide contact centre functionality such as barge, whisper and monitor, which allow your agents to communicate more efficiently with customers.
② Built-In Collaboration for Increased Productivity
Fonality provides the communication tools to save employees up to two hours a day in productivity. Enjoy instant messaging, screen sharing, presence and even video collaboration from one easy-to-use Heads Up DisplayTM (HUD).
③ Available Anywhere
Because the brains of the phone system are located in the cloud, it is easy to connect from anywhere. Multiple locations can operate seamlessly on the same phone system and remote workers are connected exactly as if they were just a cubicle away.
④ Drop Dead Simple Installation
You don't have to have a PhD in telephony or a team of IT gurus to use Fonality's company VoIP service. We do the heavy lifting so you can focus on what matters most to your business. Our installation process makes getting started a piece of cake.
⑤ Easily Grows with Your Business
Cloud PBX solutions are perfect for growing businesses. Subscribe and pay for only the number of employees you have now and add on as you grow. There's no need to guess your future capacity needs.
⑥ Unified Caller Experience
Give callers the same experience across all of your locations and mobile devices. With four-digit dialing between offices and the ability to transfer calls from one location to another, you'll achieve greater efficiency and improve customer satisfaction.
There is a bit of a learning curve when going from a resident PBX system to a hosted VoIP system, but once you've managed the change, the functionality and cost are unbeatable. This much I know, should I ever decide to shop my Fonality Contract at renewal, it will absolutely be with another VoIP provider. Fortunately for Fonality and my office, I've yet to find another system out there that would rival Fonality's Hosted Connect Plus VoIP product pound-for-pound. Thank you, Fonality!
- Robert Keppel, Owner Woodcreek Insurance Services