- Why Fonality
- Why Fonality
Let us introduce you to some of them.
Fonality works with businesses of all sizes, and in almost every industry. Our solution is designed to meet the needs of everyone - from growing businesses, to enterprise-level call centres, and multi-location customer-facing B2C companies, our networking solutions are your answer. That’s why we are able to focus on the features that businesses like yours can use to sell, service, and collaborate better.
Let us introduce to our favorite people and biggest fans, our clients.
The Michael Glick Agency - “Upgrading to a Fonality phone solution was one of the best decisions I’ve made for my business." Read more.
Faina Insurance Agency, Inc - “Regular analog lines don’t offer any of the features I rely on today - I couldn’t imagine running my business without them now. The features help us improve customers’ experience and increase employee productivity.” Read more.
Provost Insurance Company - "The most beneficial feature is being able to view the productivity of agents in real-time. I can see in real-time which agents are on the phone, how long they’ve been on a call, and even monitor or join in on those calls to provide support.” Read more.
Fort Lauderdale Insurance Services - "The beauty of Fonality is having a better understanding of the productivity of my staff, which allowed me to coach and train my staff using real data from the Fonality reports to support my discussions with them. .” Read more.
RLF Enterprises of Colorado- "The Fonality phone system gives us the opporutnity to link our offices together so that we can work as if we were just one location. I don't know of anybody that has the span of services that Fonality offers. Especially the way Fonality is integrated with eAgent." See video.
DIVVY Parking - "At the moment we use the Fonality solution primarily for inbound calls: call queuing, supervisor monitoring and drop-in, call transfer, etc. We use Heads Up Display (HUD) to enable us to identify if an operator is online, as well as to communicate between them." Read more.
Computer Troubleshooters - East Perth (Fonality Partner) - "I don't have any issues with them, we've got several other clients that use Fonality ranging from two to three handsets up to almost twenty handsets or so." Read more.
Well Done International - Well Done International is an industry-leading contact centre with answering facilities in New South Wales, Victoria, South Australia, and the Philippines. See how Fonality keeps them connected and provide quality service. Read more.
Hawk IT Services - With modern features of Fonality's business phone systems, this Fonality partner is able to equip businesses with the phone systems they need in addition to improving their own processes. Read more.
R'Concepts - Using Fonality's modern business phone features and unified communications platform, R'Concepts was able to improve the service they provided to their clients. Read more.
Trucell - Providing services to medical enterprises is what Trucell does best. So when it came to finding a partner that provided a business phone system, they chose Fonality for our modern features and scalable solutions. Read more.
A Website That Works For You - A Website That Works For You is Sydney’s Web Design & SEO Company dedicated to helping Australian businesses increase leads and sales. What sets them apart is their focus on creating a simple, hassle free experience with amazing customer support. Read more.
Overland Storage - "Fonality’s solution with HUD (Heads Up Display) made it easy for Overland Storage to give employees the capabilities they needed at a cost they could afford." Read more.
National Association of Expert Advisors - Fonality’s hosted solution made it easy for the National Association of Expert Advisors to check on the activity of their sales agents. Using Fonality’s web-based administration interface, they were able to view call logs in real-time, listen in (passively or actively) on sales calls from agents, view historical reports, and export the reports to Microsoft Excel or Access for more granular interpretation. - Read more.
Advanced Medical - Advanced Medical realized that it needed to find a simple, affordable solution that would provide employees with the flexibility to work effectively from home or onsite while lowering their overall management costs. Read more.
Ecorse Public Schools - Fonality’s hybrid-hosted solution made system management easy for the Ecorse Public Schools. Using Fonality’s web-based administration interface, IT staff can now manage all aspects of the system, view call logs in real-time, and add, remove or change users or features quickly and easily. Read more.
Charfen Institute - The Charfen Institute needed a business phone system that could easily scale for growth, help drive effective communication, provide contact center features, and reduce costs. Watch video.
Patagonia - As a leader in outdoor clothing and gear, Patagonia strives to provide the tools customers need to live outside of four walls. Fonality's Hybrid-HostedTM solution provided their call centre the flexibility and reliability they needed to work remotely and still remain productive. Read more.
Amco - "Sp I did the figures, and thought with Fonality some savings could be made...we've cut that phone bill in half with the added benefit of having modern internet phones." Read more.
Dentek - “More importantly than the cost savings has been the productivity lifts." Gone are the days of searching for conference rooms or playing phone tag. In addition, with call center capabilities, managers are able to take the pulse of the business at a moment’s notice. Read more.
Bogert International - After using a large, well-known legacy carrier, Bogert grew weary of high costs for long distance calls, poor customer service and the inability to expand their communications system without incurring significant additional charges. Read more.
Kid's Happy Teeth - "My schedule was a challenge, since I rotate between the different offices. But they were really diligent about following up to get something scheduled and make sure our transition was as smooth as possible." Read More.
Philadelphia 76ers - "The sound with Fonality is so clear compared to our old system, we’ve had to get used to it. I highly recommend any company searching for a more innovative phone system that can truly make an impact on their business to check out Fonality. Fonality has also shown their commitment to delivering exceptional service and we’ve been so been impressed with the responsiveness and follow through - they are a truly reliable partner.” Read More.