Contact Centre Solutions

Server-Hosted Solutions

Get Your Callers to the Right Person, Right Away

Not every business has a formal contact centre, but most can benefit from a contact centre solution. That's why Fonality includes unlimited queues for all employees. Now you can create queues for different departments and any employee, at any time, can be a member of every queue for no additional charge.

Key Features

For customers who want even more call centre functionality, advanced contact centre functionality can be added to our Connect+ editions.

Real-Time Metrics Reporting

Real-Time Metrics

Convenient dashboard view of call queues, volumes and available agents.


Automatic Call Distribution

Route your callers to agents based on their availability.

Skills-Based Routing

Skills-Based Routing

Leverage agent skill levels for increased productivity and revenue: send more calls to your experienced agents, fewer calls to those in training.

Unlimited Queues

Unlimited Queues

No limits; it’s easy to create queues for departments or individual users.

Barge, Monitor, Whisper

Barge, Monitor, and Whisper

Monitor customer calls for training and quality; give direction for agent ears only; allow managers to take over trickier calls when required*.

On-Demand Call Recording

On-Demand Call Recording

Record and store agent calls on the fly for training and review*.

Fonality has been a key partner in our growth, assisting us at every stage. The company has provided 24 hour technical support, fast equipment supply, and training as required.

- Norm Potter, Managing Director

Interested in our Contact Centre Solution?

Our experts are available to discuss how our contact centre features can work for you.