Not every business has a formal contact centre, but most can benefit from a contact centre solution. That's why Fonality includes unlimited queues for all employees. Now you can create queues for different departments and any employee, at any time, can be a member of every queue for no additional charge.
For customers who want even more call centre functionality, advanced contact centre functionality can be added to our Connect+ editions.
Convenient dashboard view of call queues, volumes and available agents.
Automatic Call Distribution
Route your callers to agents based on their availability.
Leverage agent skill levels for increased productivity and revenue: send more calls to your experienced agents, fewer calls to those in training.
No limits; it’s easy to create queues for departments or individual users.
Barge, Monitor, and Whisper
Monitor customer calls for training and quality; give direction for agent ears only; allow managers to take over trickier calls when required*.
On-Demand Call Recording
Record and store agent calls on the fly for training and review*.
Fonality has been a key partner in our growth, assisting us at every stage. The company has provided 24 hour technical support, fast equipment supply, and training as required.
- Norm Potter, Managing Director
Interested in our Contact Centre Solution?
Our experts are available to discuss how our contact centre features can work for you.