Contact Us | Main Line: 1300 874 928 | Support Line: 1300 434 064 or +612 8484 2601 (select option 2)
Contact Us | Main Line: 1300 874 928 | Support Line: 1300 434 064 or +612 8484 2601 (select option 2)
Our Fonality hybrid PBX solution leaves behind the complexities of traditional on-premise solutions and high capital costs, limited features, and inflexibility of being locked down by traditional PBX providers or telecom contracts. Plus, our cloud-based admin tools and collaboration software deliver you the best enterprise voice service in the market.
Integrated Call Management and CollaborationDrag and Drop Call HandlingQuickly and easily put a call on hold or transfer calls to any extension or voicemail box with the click of a mouse.Voicemail Management & TranscriptionAccess voicemail via phone, email, SMS or the desktop. Manage, store, and even read your voicemail messages.Personalized Call RoutingWith Find Me/Follow Me, you'll never miss another important call. Set your own rules to ring multiple devices or external numbers simultaneously, and create privileged rules for VIP callers.Built-in Presence and ChatSee which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.Click-to-DialA browser-based plug-in for web browsers that turns phone numbers on a webpage into hyperlinks that when clicked on, dials that phone number on your Fonality telephone. |
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Distributed Worker SupportMobile Device IntegrationMake and receive calls from your mobile device using your business phone number.Offsite Desk Phone and Softphone SupportOur phone solutions allow you to work from anywhere using a modern desk phone connected through any broad-band Internet connection, or use a softphone and a computer headset.Multiple Location IntegrationCreate a consistent, seamless caller experience between multiple locations or branch offices. |
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Trouble-Free AdministrationFlexible Auto-AttendantHelp your customers get to the right person quickly with flexible menu selection and routing.Web-Based Administration PanelAdd users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.Easy ReportingAccess call records and history to ensure optimal staffing and review employee performance. Get a visual representation of queue status to ensure excellent service.Emergency Management and RecoveryWhen a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly. |
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© 2020 Fonality Pty. Ltd.
All Rights Reserved.
At Fonality, our mission is to help our customers achieve greater success by deploying, managing and supporting technologically advanced, cost-effective business communications solutions.
Fonality Pty. Ltd. (Australia)
Suite 5
33 Waterloo Road
Macquarie Park
NSW 2113
