Business Phone System

Our Award-Winning Business Phone System Features

 

A Fonality business phone system comes combined with our unified communications platform which means you’ll get so much more than just dial tone, you’ll get a complete business communication solution. Customers choose us because Fonality empowers you to choose – and even change – how you deploy your phone system based on your evolving business needs. 

 

 

Our Fonality hybrid PBX solution leaves behind the complexities of traditional on-premise solutions and high capital costs, limited features, and inflexibility of being locked down by traditional PBX providers or telecom contracts. Plus, our cloud-based admin tools and collaboration software deliver you the best enterprise voice service in the market.

With our enterprise business voice solution, you’ll get features including:

  Integrated Call Management and Collaboration

 Distributed Worker Support

 Trouble-Free Administration

 And Much More!

 

 

 

Rated PCMag Editors' Choice Among Best Business VoIP Providers and Cloud PBX Services of 2017 

Integrated Call Management and Collaboration

Drag and Drop Call Handling – Quickly and easily put a call on hold or transfer calls to any extension or voicemail box with the click of a mouse.

Voicemail Management & Transcription – Access voicemail via phone, email, SMS or the desktop.  Manage, store, and even read your voicemail messages.

Personalized Call Routing – With Find Me/Follow Me, you’ll never miss another important call. Set your own rules to ring multiple devices or external numbers simultaneously, and create privileged rules for VIP callers.

Built-in Presence and Chat – See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.

Click-to-Dial – A browser-based plug-in for web browsers that turns phone numbers on a webpage into hyperlinks that when clicked on, dials that phone number on your Fonality telephone.

Distributed Worker Support

Mobile Device Integration – Make and receive calls from your mobile device using your business phone number.

Offsite Desk Phone and Softphone Support – Our phone solutions allow you to work from anywhere using a modern desk phone connected through any broad-band Internet connection, or use a softphone and a computer headset.

Multiple Location Integration – Create a consistent, seamless caller experience between multiple locations or branch offices.

Trouble-Free Administration

Flexible Auto-Attendant – Help your customers get to the right person quickly with flexible menu selection and routing.

Web-Based Administration Panel – Add users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.

Easy Reporting – Access call records and history to ensure optimal staffing and review employee performance. Get a visual representation of queue status to ensure excellent service.

Emergency Management and Recovery – When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.

Full list of our business phone system features: