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Business Phone System

Fonality's All-in-One Solution

Our Award-Winning Business Phone System Features

A Fonality business phone system comes combined with our unified communications platform which means you’ll get so much more than just dial tone, you’ll get a complete business communication solution. Customers choose us because Fonality empowers you to choose – and even change – how you deploy your phone system based on your evolving business needs.

Moving Away from On-premise Solutions

Our Fonality hybrid PBX solution leaves behind the complexities of traditional on-premise solutions and high capital costs, limited features, and inflexibility of being locked down by traditional PBX providers or telecom contracts. Plus, our cloud-based admin tools and collaboration software deliver you the best enterprise voice service in the market.

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Key Benefits

With our enterprise business voice solution, you'll get the following perks.

Integrated Call Management and Collaboration

Drag and Drop Call Handling

Quickly and easily put a call on hold or transfer calls to any extension or voicemail box with the click of a mouse.

Voicemail Management & Transcription

Access voicemail via phone, email, SMS or the desktop. Manage, store, and even read your voicemail messages.

Personalized Call Routing

With Find Me/Follow Me, you'll never miss another important call. Set your own rules to ring multiple devices or external numbers simultaneously, and create privileged rules for VIP callers.

Built-in Presence and Chat

See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.


A browser-based plug-in for web browsers that turns phone numbers on a webpage into hyperlinks that when clicked on, dials that phone number on your Fonality telephone.


Distributed Worker Support

Mobile Device Integration

Make and receive calls from your mobile device using your business phone number.

Offsite Desk Phone and Softphone Support

Our phone solutions allow you to work from anywhere using a modern desk phone connected through any broad-band Internet connection, or use a softphone and a computer headset.

Multiple Location Integration

Create a consistent, seamless caller experience between multiple locations or branch offices.

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Trouble-Free Administration

Flexible Auto-Attendant

Help your customers get to the right person quickly with flexible menu selection and routing.

Web-Based Administration Panel

Add users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.

Easy Reporting

Access call records and history to ensure optimal staffing and review employee performance. Get a visual representation of queue status to ensure excellent service.

Emergency Management and Recovery

When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.

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Full List of Our Business Phone System Features

  • Advanced Call Forwarding
  • Alerts & Notifications
  • Auto-Attendant
  • BLF Support
  • Branch Office Support
  • Call Forwarding
  • Call Out From Voicemail
  • Call Return From Voicemail
  • Call Return
  • Call Screening
  • Conference Calling
  • Custom Caller ID
  • Dial by Extension
  • Dial by Name
  • Direct Inward Dial
  • Do Not Disturb
  • 000 Service
  • Extension Groups
  • Find Me/Follow Me
  • Find Me Rules Suspension
  • General Voice Mailbox
  • Historical System Graphs
  • Inbound/Outbound Call Reports
  • Intercom
  • IVR Authentication
  • Mobile Phone Integration
  • Music-On-Hold
  • Marketing Message-On-Hold
  • Name Directory
  • Nationwide Telephone Numbers
  • Visual Queues
  • Night Mode
  • Paging
  • Password Administration
  • Personal Automated Attendant
  • PSTN-Fallback (Trixbox Pro Only)
  • Real-time Reporting
  • Remote Phone Use
  • Report Exporting
  • Ring-All
  • Route by DIDs
  • Share Line Appearances
  • Speed Dial
  • Transfer-Announced
  • Transfer - Unannounced
  • Upload Voice Prompts
  • Voicemail
  • Web-Based Control Panel
  • Operator Panel (w/BLF)
  • Call Parking
  • Call Transfer to Voicemail
  • Call Transfer to Hold
  • Barge/Monitor/Whisper
  • Telecommuters
  • Call Screening w/Press to Accept
  • Drag-and-Drop Call Management
  • Easy Dialer
  • Extension Groups with Permissions
  • Virtual Extensions
  • Queue Status
  • Customizable Reason Codes
  • Automatic Call Distribution
  • Skills-Based Routing
  • Agent Variable Log-off
  • Queue Status
  • CRM Integration
  • Queue Summary Component
  • Queue Detail Component
  • “No one is Answering” Alert
  • Abandon Call Alert
  • Agent Broadcast Alerts
  • Toll Restrictions
  • On-the-Fly Recording
  • Dedicated Phone Numbers
  • Phone Number Porting
  • Caller/Call Waiting Number
  • Click-to-Call
  • Outbound Caller-ID Number
  • Outbound Caller-ID Name
  • Extension BLF
  • Multiple Calls
  • Call Screening w/Press to Accept
  • Photo Caller-ID Supported
  • Contact Cards Supported
  • Desktop Alerts
  • Color-coded Call Status
  • Click-to-Call Mobile Phone
  • Hold Time Announcement
  • Agent Call Recording
  • Agent Variable Log-off
  • Reset Queue Stats
  • Agent Hot Desk

Rated PCMag Editors' Choice Among Best Business VoIP Providers and Cloud PBX Services

Want to learn more about our business phone system?

Simply send us a little information about your business and one of our solution experts will reach out to provide you with a custom quote.