Business phone systems

Your company's office phone system shouldn’t be an afterthought. Business phone systems provide essential connections within companies and between those organisations and their customers.

By choosing a Fonality business phone system, you gain access not only to top phone features but also a full-scale unified communications platform. All your business communication needs are combined under one technological umbrella, driving easy collaboration and enabling top-quality customer service.

Every company will have its own most suitable approach to business phone systems deployment. By delivering a tailored experience, Fonality empowers organisations to choose how they deploy and use their phone infrastructure. This may mean delivering a solution that fits in with your current systems or changing to suit a new vision and evolving needs.

Our Fonality hybrid PBX solution leaves behind the complexities of traditional on-premise solutions and high capital costs, limited features, and inflexibility of being locked down by traditional PBX providers or telecom contracts. Plus, our cloud-based admin tools and collaboration software deliver you the best enterprise voice service in the market.

By embracing the potential of cloud PBX, however, Fonality will enable your organisation to turn away from the physical hosting model. This brings a level of freedom from the traditional limitations of these systems: high upfront capital costs, limited feature sets and the inflexibility of a traditional contract with a PBX provider or telecom giant.

The state of business phone systems

If you're still dealing with a legacy business phone system, it can be difficult to realise what your organisation is missing out on. These tools may fall into the category of "not broken," and thus remain in place for years or decades without an upgrade.

When considering the drawbacks of standard phone infrastructure, though, the flaws come into focus, showing why companies are steadily making the transition to unified communications and moving their infrastructure into the cloud.

Why might companies with legacy business phone systems be thinking of an upgrade to a cloud phone system? Specific issues may include:

Outdated and unsupported systems
Lack of scalable infrastructure
Unnecessary costs
The need for better support

If your organisation has to add another phone line, what is that process like? With on-premise infrastructure, businesses may end up buying more capacity than they need to factor in future expansion. Modernised cloud PBX from Fonality, on the other hand, allows customers to only pay for the phone line resources they use, adding more as necessary.

While on-premises PBX might not give companies the flexibility they desire, some businesses don't even have that level of service. A lack of features such as easy extension management or compatibility with digital collaboration tools can hold users of legacy systems back from achieving their communications goals.

Legacy phone systems tend to bring expenses with them. This may be the cost of hardware in the data centre, the payments associated with fixing on-premise equipment or the time spent managing the solutions. Outdated phone service contracts may also be incurring extra expenses.

Dealing with the right modern PBX and unified communications provider is a way for organisations to replace legacy vendors that can’t provide sufficient support. Rather than forgetting about customers once their new systems are installed, Fonality support personnel are the point people for all questions about the new technology, whenever called upon.

More productive conferencing

The need for conference calls to run smoothly has only increased in recent years as workforces have grown ever more dispersed geographically. Users logging on through a cloud PBX solution connected to other unified communications solutions can access this improved experience.

For example, with the ability to connect both desk phones and mobile devices to the PBX network, it's easy for users to log into a call from their devices of choice, wherever they are. They can also take advantage of personalised call management and routing to smoothly record audio and reroute incoming calls to ensure important information reaches them while they're on the conferencing line.

With unified communications' mix of text messaging and voice contact, stakeholders can get their messages across to one another in the clearest way possible, whether that is written or spoken.

Improved conference call functionality is especially vital when dealing with the everyday connections and meetings needed for greater business agility. When participating in scrums to move an agile project forward, users don't want to be slowed down by inflexible or unreliable technology. Cloud PBX provides a good alternative.

Greater customer service and satisfaction

Being easier to reach isn't just an advantage when dealing with internal communications. Simplified and user-friendly phone infrastructure is also valuable for dealing with customers, clients and partner organisations.

A unified caller experience and "Find Me/Follow Me" call routing allow people to reach a particular employee directly, wherever the individual is working from. Rather than letting a desk phone ring in an empty office, these features can cause a specific device — or multiple devices — to ring simultaneously, increasing the chance of a quick, responsive answer.

Employees can use mobile twinning functionality to ensure their mobile devices and office phones are connected by default. This is especially useful for workers who are always on the go, such as salespeople, helping them take clients' inbound calls from a single fixed phone number, even when they're away from an office.

Mobile twinning and related cloud PBX features are valuable as part of a small business phone system. Dealing with customers directly is especially important for organisations with limited staff and no dedicated contact centre.

Features of Fonality's business phone systems

Making the move to cloud PBX and related unified communications infrastructure is a promising way to surpass the limitations of legacy business phone systems and provide your organisation with better internal and customer-facing contact options. Once you've decided to make this upgrade, it's time to find a partner. The obvious choice for this role is Fonality.

Not every cloud PBX or unified communications provider can deliver the same combination of user-friendly features, top-quality service and reliable infrastructure. Fonality has already won customers throughout Australia by delivering these traits and more.

When it comes to the technical capabilities of Fonality's system, the list of features that will keep your team members in contact with each other and the outside world, it contains everything a business needs. The following are some of the most important abilities associated with this solution.

Integrated Call Management and Collaboration

These features have to do with the ways in which employees can answer, transfer and route their phone calls.

Drag and drop call handling: Users can quickly and easily place a call on hold, or transfer that call to any extension or voicemail box with a single click.
Voicemail management and transcription: Employees can access their voicemail boxes on their phones or desktop computers, or even by email or SMS. From these devices, they can manage, store and read transcripts of all their messages.
Personalised call routing: Find Me/Follow Me call routing functionality enables a user to set customised rules for which devices ring when receiving a call, whether those phones are company-owned or external numbers. VIP functionality enables only certain priority callers to ring certain devices, lessening the chances of missing the most important calls.
Built-in presence and chat: The connection between phones and unified communications features allows employees to quickly chat with their peers via instant message, and to view who is currently occupied on the phone.
Click-to-dial: This browser-based plugin turns phone numbers on web pages into links. When users click on those numbers, their Fonality phones dial immediately.

Distributed Worker Support

These capabilities are designed to help dispersed employees stay connected. These may be salespeople on the go, busy managers who need to be reachable at all hours or employees who work remotely 100% of the time.

Mobile phone integration: Business phone numbers can automatically ring a mobile device via mobile twinning features, ensuring workers are always reachable during business hours.
Office desk phone and softphone support: By connecting a modern voice over internet protocol (VOiP) desk phone on a broadband internet connection or a softphone application on a PC, an employee can get their office phone functionality when away from their usual desk.
Multiple location integration: A whole company can use the same cloud PBX system, ensuring that there is a consistent caller experience, no matter what office a person has reached. This can help organisations with many branch locations present a consistent, unified front.

Trouble-Free Administration

This functionality is associated with the general call experience, allowing users to tweak the system for optimal results. These features are simple to understand — users don't have to be IT experts to take advantage of them.

Flexible auto attendant: The auto attendant system helps route incoming calls to the right person. The menu system is flexible and customisable, allowing companies to offer a smooth customer experience.
Web-based administration panel: One of the advantages of cloud PBX is that users can make changes to the system from anywhere with an internet connection. The control panel is simple to understand, so administrators can tweak settings without calling in the IT department.
Easy reporting: Call records and call history are easy to access and view with this reporting functionality. Administrators can view a visual representation of the current queue status to assess how a call centre is running. They can also pull historical data to help with accurate, data-based employee reviews.
Emergency management and recovery: A quick response to unexpected circumstances can inspire confidence in an organisation. This feature set allows a business to set up customised call routing, automatic greetings and auto attendant options during storms or other disruptions to the office routine.

Getting started with a new business phone system

Is it time to seek out new options regarding your business phone systems? Companies often realise their current capabilities are lacking when going through major changes, including in the following scenarios:

Moving an office or opening a new location

Going through a period of rapid expansion

Standardising communications systems across multiple sites

Addressing a noticeable failure with a legacy system

With that said, there is no bad time to assess your communications infrastructure and make a change for the better. If your business phone system is delivering anything less than top-quality functionality and service, you have ample reason to make a quick and effective upgrade to a new hosted PBX unified communications system powered by Fonality.

Business Phone System

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Your company's office phone system shouldn’t be an afterthought. Business phone systems provide essential connections within companies and between those organisations and their customers.

Rated PCMag Editors' Choice Among Best Business VoIP Providers and Cloud PBX Services

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Moving Away from On-premise Solutions

The state of business phone systems

If you're still dealing with a legacy business phone system, it can be difficult to realise what your organisation is missing out on. These tools may fall into the category of "not broken," and thus remain in place for years or decades without an upgrade.

When considering the drawbacks of standard phone infrastructure, though, the flaws come into focus, showing why companies are steadily making the transition to unified communications and moving their infrastructure into the cloud.

Why might companies with legacy business phone systems be thinking of an upgrade to a cloud phone system? Specific issues may include:

Legacy phone systems tend to bring expenses with them. This may be the cost of hardware in the data centre, the payments associated with fixing on-premise equipment or the time spent managing the solutions. Outdated phone service contracts may also be incurring extra expenses.

Once you've inspected your legacy systems and identified their flaws, it's time to seek out a better way forward. This is where a partnership with Fonality can deliver the benefits your organisation needs.

Key advantages of modernised business phone systems

A cloud PBX solution with a full suite of communication features and compatibility with other unified communication offerings can transform the way your company functions on a daily basis.

By improving the experiences associated with both internal collaboration and customer service, Fonality's business phone systems can have a positive impact on your business's overall productivity. Here are a few examples of that in action:

More productive conferencing

Greater customer service and satisfaction

Features of Fonality's business phone systems

Not every cloud PBX or unified communications provider can deliver the same combination of user-friendly features, top-quality service and reliable infrastructure. Fonality has already won customers throughout Australia by delivering these traits and more.

When it comes to the technical capabilities of Fonality's system, the list of features that will keep your team members in contact with each other and the outside world, it contains everything a business needs. The following are some of the most important abilities associated with this solution.

These features have to do with the ways in which employees can answer, transfer and route their phone calls.

Drag and drop call handling: Users can quickly and easily place a call on hold, or transfer that call to any extension or voicemail box with a single click.

Voicemail management and transcription: Employees can access their voicemail boxes on their phones or desktop computers, or even by email or SMS. From these devices, they can manage, store and read transcripts of all their messages.

Built-in presence and chat: The connection between phones and unified communications features allows employees to quickly chat with their peers via instant message, and to view who is currently occupied on the phone.

Click-to-dial: This browser-based plugin turns phone numbers on web pages into links. When users click on those numbers, their Fonality phones dial immediately.

These capabilities are designed to help dispersed employees stay connected. These may be salespeople on the go, busy managers who need to be reachable at all hours or employees who work remotely 100% of the time.

Mobile phone integration: Business phone numbers can automatically ring a mobile device via mobile twinning features, ensuring workers are always reachable during business hours.

Office desk phone and softphone support: By connecting a modern voice over internet protocol (VOiP) desk phone on a broadband internet connection or a softphone application on a PC, an employee can get their office phone functionality when away from their usual desk.

Multiple location integration: A whole company can use the same cloud PBX system, ensuring that there is a consistent caller experience, no matter what office a person has reached. This can help organisations with many branch locations present a consistent, unified front.

This functionality is associated with the general call experience, allowing users to tweak the system for optimal results. These features are simple to understand — users don't have to be IT experts to take advantage of them.

Flexible auto attendant: The auto attendant system helps route incoming calls to the right person. The menu system is flexible and customisable, allowing companies to offer a smooth customer experience.

Web-based administration panel: One of the advantages of cloud PBX is that users can make changes to the system from anywhere with an internet connection. The control panel is simple to understand, so administrators can tweak settings without calling in the IT department.

Emergency management and recovery: A quick response to unexpected circumstances can inspire confidence in an organisation. This feature set allows a business to set up customised call routing, automatic greetings and auto attendant options during storms or other disruptions to the office routine.

Getting started with a new business phone system

Is it time to seek out new options regarding your business phone systems? Companies often realise their current capabilities are lacking when going through major changes, including in the following scenarios:

Moving an office or opening a new location

Going through a period of rapid expansion

Standardising communications systems across multiple sites

Addressing a noticeable failure with a legacy system

Once you've decided to make a change, there are a few common steps:

Identify the capabilities your employees and customers should have:

Weigh your options for business phone system deployment:

Select the vendorthat's right for you:

Fonality can be this ideal service provider for your business. We have been a top provider of unified communications for Australian companies since 2004, and have satisfied customers of all sizes and types around the world.

Interested in learning more?Our experts can help — contact us today.

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