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    Overland Storage

    Data Protection Firm Finds a Phone System as Easy to Use as the Solutions They Sell

    overland

    San Diego-based Overland Storage provides storage solutions that take the complexity out of data management and protection.   

    The company had decided it was time to find a solution that was less complex and costly than their existing Nortel/Shortel PBX systems, yet offered robust calling features that would enable them to:

    • Provide real-time presence information to employees in the office, at home, and on the road
    • Improve customer service and support by enhancing the capabilities of agents in their contact center
    • Measure the performance of agents and marketing campaigns through automatically generated performance reports
    • Make it easier for employees to stay in touch, from any location around the world

    Overland Storage chose Fonality as their voice solution.

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    THE SOLUTION

    Request a Quote Fonality with HUD (Heads Up Display) made it easy for Overland Storage to give employees the capabilities they needed at a cost they could afford. The solution delivered:

    • A web-based control panel that made it easy to deploy, manage, and maintain the system
    • Cost savings of more than $14,000 per year in maintenance alone
    • Skills-based routing, instant messaging, click to SMS, call forwarding, and mobile integration that made it easier for employees to stay in touch
    • CRM integration, screen pops, and on-the-fly call recording to help improve customer service
    • Lead management, agent call, call history, and other reports to measure agent and marketing campaign effectiveness

    Fonality helped Overland Storage find a voice solution that was as easy to use as the storage systems they supply.